CONTACT - HELP/FAQ's

ProRodeoHorses.com

HELP/FAQ's

If you need assistance, please send us an email and we will respond at our nearest opportunity. Thank you.

There are no stupid questions when it comes to making our customers happy. So, if you find yourself having difficulty posting an ad, uploading photos, customizing your password, updating your contact info, etc., we would be more than happy to help you with any questions you may have. Listed below are some of the most frequently asked questions and answers. If you need further assistance please Email PRH with a detailed message including all applicable information such as your name, contact information, pertinent dates, your PRH Ad Number, PRH Ad Category(s) etc. The more we know, the quicker we can help you! :)

FREQUENTLY ASKED QUESTIONS

PASSWORD PROBLEMS: NO PASSWORD? Most likely you entered your e-mail address incorrectly. OR there is a "spam" blocking service (i.e. AOL & Hotmail) on your e-mail server. HOW TO FIX IT: (See "How do I "unblock"... below) or update your account with the correct email address.

LOST PASSWORD: Select which password you are retrieving:(1) Get PRH HORSES PASSWORD,-or- (2) Get RODEO CLASSIFIEDS PASSWORD then enter your USERNAME and E-MAIL ADDRESS. (If you typed your e-mail address correctly and your server does not have a "block" against automated messages, you should receive your password immediately).

CHANGE PASSWORD: (see Update/Edit Account below)

UPDATE/EDIT ACCOUNT: CHANGE YOUR PASSWORD, EMAIL, ADDRESS, CITY, STATE etc. SELECT ACCOUNT: (1) EDIT PRH HORSES ACCOUNT (2) EDIT RODEO CLASSIFIEDS ACCOUNT

UPLOADING PHOTOS & VIDEO: You may manually upload 1 photo at the time your ad is submitted. If you were unable to upload your photo or you have paid for additional photos or video, you must send your digital files (jpg, gif, tiff, png/wmv mov,mpg) accompanied by the PRH AD NUMBER and all AD CATEGORIES to images@prorodeohorses.com Within 2 business days you will receive a PRH Confirmation of your order.

MODIFY ("SOLD") OR DELETE ADS: (1) Click on your ad. (2) Scroll to the bottom of your ad. (3) Enter you password and select either 'Modify' or 'Delete'. (4) Click 'Continue' (5) If you selected 'Modify', make the appropriate changes to your ad and then click 'Modify' at the bottom of the page when finished. Select 'Delete' if you wish to permanently remove your ad (we can't reverse this) (6) Changes are effective immediately and there is no limit on how many times you may change your ad.

NOT RECEIVING AD RESPONSES, WHY? If your e-mail address was typed in incorrectly upon registration, you will not receive your messages. Simply update your account and re-enter your correct e-mail address.(Then send yourself a test message.) If your e-mail address IS correct and you are still not receiving your messages, then the problem could be your e-mail service provider. Some e-mail providers have a "block" on incoming mail to assist in preventing "robot spam" or automated messages. See instructions below for "unblocking".

HOW DO I "UNBLOCK" MY EMAIL PROGRAM SO THAT I CAN RECEIVE MY AD RESPONSES FROM PRH? With the advent of new Spam Blocking tools (built into AOL and other services), some of the emails that you want to see are automatically placed in your Bulk/Junk/Spam folder. So, you never get a chance to open the email and might miss a valuable message that could be a potential buyer of your horse for sale. By following the three steps listed below, you can revise the blocking software to allow ProRodeoHorses.com Ad Response emails in your Inbox:

1) Open your email software and go to your email Address Book. Press Add Contact.

2) Enter 'admin@prorodeohorses.com' (without the quotes) in one of the email address fields.

3) Press Save.

Or, if you find a message from prorodeohorses.com in your Spam/Junk/Bulk email Folder:

1) Go to your Spam/Junk/Bulk email Folder in your email software.

2) Select any email from ProRodeoHorses.com.

3) Press the "Not Spam" button.

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CONTACT PRH

PRH - Equine Sports Marketing
Attn: ProRodeoHorses.com
PMB#353, 785 Tucker Rd., Suite G
Tehachapi, CA 93561
TEL: (310) 625-9828
FAX: (213) 271-2181 
EMAIL: support@prorodeohorses.com